
Should you announce a loyalty program before a customer has earned points, redeemed a reward, and received the right follow-up message? A **soft launch loyalty program** gives you a controlled way to prove those journeys before you make a promise to the full customer list.
Deep dives into customer loyalty and retention strategies. Learn how to turn one-time buyers into lifelong customers.

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Gelato Pique combines points, three VIP tiers, gift reminders, branded accounts, referrals, and wishlists in one program. That is Shopify customer retention in practice: connected reasons for a customer to return after the first order.
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